WebinarJam

Can I do automated, hybrid or evergreen webinars with this service?

The answer to your question is both yes and no. You can absolutely do hybrid webinars as that’s one of WebinarJam’s many snazzy features. This means you can play a prerecorded video during your live webinar. Hybrid webinars are a great option if you want to have the simplicity of pre-recording your training, then having a live Question and Answer session after.

As far as Evergreen webinars, you cannot run an automated webinar using just WebinarJam alone. But (and this is a pretty awesome but), WebinarJam is designed to work in conjunction with EverWebinar, our automated webinar service which can run as many automated webinars as your heart desires. Simply host your webinar live in WebinarJam, then take your webinar recording and convert it into an automated webinar in EverWebinar.

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What is the difference between WebinarJam and EverWebinar?

We get it, both WebinarJam and EverWebinar are packed with so many amazing and similar features, that it’s hard to tell the difference. But can we tell you a secret? We did that on purpose. WebinarJam is designed to be for live webinars. Once you have a high converting live webinar, you can then take the recording and convert it into an automated webinar in EverWebinar. You don't even have to log in and start an EverWebinar, as they're completely automated.

EverWebinar simulates the live experience and looks the exact same to your viewers so they have no idea it’s running on autopilot (and that you’re chilling on the beach sippin’ margaritas).

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What translations are offered in WebinarJam?

Bonjour señor, noi avem molti languages in WebinarJam (translation: Hi Sir, we have many languages in WebinarJam — using French, Spanish, Romanian and Italian respectively). In fact, WebinarJam can be completely translated, including all buttons and attendee instructions to the following languages:

• English
• Brazilian
• Bulgarian
• Czech
• Danish
• Dutch
• Finnish
• French
• German
• Greek
• Hungarian
• Italian
• Latvian
• Lithuanian
• Norwegian
• Polish
• Portuguese
• Romanian
• Russian
• Slovak
• Spanish
• Swedish
• Turkish

Due to some complications with our coding, some languages (Arabic, Hebrew, Chinese) cannot be translated into the system. Do you speak any language other than English that isn't on the list? If you want to give us a hand in translating additional languages, just let us know! We would HIGHLY appreciate it, and it will make the WebinarJam experience far better to our members and your webinar attendees.

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Does WebinarJam integrate with other software?

WebinarJam integrates with KARTRA, AWeber, ActiveCampaign, Infusionsoft, iContact, GetResponse, MailChimp, Ontraport, ConvertKit, Drip, Maropost, Constant Contact, Twilio, and Zapier (which contains 750+ integrated apps). You can also integrate with any bulk SMTP provider.

There are also a handful of other SAAS companies that integrate with us such as ClickFunnels and LeadPages.

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What If there’s a Tech Issue, do you have a “Panic Button” to instantly help me?

Sometimes tech issues happen... now you have an escape plan! Introducing the life-saving Panic Button!

If you detect that something is not quite running the way it should, simply click the button! The system will immediately boot up a brand new live room and automatically transfer all presenters and attendees into it. Within 10 to 15 seconds, everybody will be ready to resume the broadcast where you left it.

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Is the Real-Time Chat Feature included at no additional cost?

YES! Real-Time Chat is included with any WebinarJam account. It is already integrated into your system and can be further configured from your account dashboard.

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Can I install WebinarJam on my website? And can I have a live webinar session on my website?

You can embed the WebinarJam registration button on your website (which we highly recommend you do), including Wordpress and Membership sites.

However, while you can add WebinarJam registration to any site you want (well, that you have access to), you cannot install the actual WebinarJam live stream to your website.

One workaround is if your recording is going to YouTube, you can embed the YouTube video on your own page. Please note that this will not include chat and other unique aspects of the WebinarJam interface.

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Can I add presenters or moderators?

YES! Bring people from the audience to the stage. You may give anyone in your audience presenter rights В or simply allow them to participate in the live session: speak, share their screen, run a powerpoint presentation and more. And, once they are done, simply switch their role back to attendee-only mode.

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What is a One-Click Registration Hotlink?

The One-Click Registration Hotlink is an advanced (and super convenient) way to allow people who are already on your autoresponder mailing list to click one link to get quickly registered for your webinar.

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What forms of payment do you accept?

Visa, MasterCard, and American Express.

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How can I cancel my subscription or update my credit card?

If you want to cancel your subscription (not sure why you’d want to) or update a credit card, please submit a ticket and choose Basic Account Information (billing, changes, refunds).  Be sure to include the product, order number, and your full name and email address, as well as all the information you have that may help us meet your needs faster!

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What is your technology based on? В Can you handle large volumes of webinars?

YES! We can handle volume. It's a proprietary combination of WebRTC and HLS with a little bit of RTMP Streaming thrown in for good measure. This enables us to stream to audiences that most of our competitors would have a hard time doing, or charge you an arm and small child to do. For perspective, we have come awfully close to breaking the Guinness Book of World Records for largest LIVE Webinar. Seriously, that's a THING!! The record is around 11,000 simultaneous viewers - we got to within 300 of that. Yeah, we can handle volume.

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Can I blend screen sharing, web camera, and pre-recorded videos into a single webinar?

YES! When broadcasting, you can share the desktop of your computer, a single app on your computer, playback multiple videos, or use our Slides in the Cloud feature to run a slideshow presentation. You can also share the signal from your WebCam solo, or while SIMULTANEOUSLY sharing your screen or presentation (commonly known as Picture-in-Picture). There are simple controls in the User Interface that let you switch between display modes.

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Can I use WebinarJam for small meetings effectively?

YES! With up to SIX presenters sharing the screen at the same time, conducting pre-scheduled meetings is fast and easy. For "Meetings-on-the-fly", you can use ExpressJam and be broadcasting in less than 30 seconds. Plus, if your meeting has more than 6 participants, they can listen in and see the meeting, and add contribution via WebinarJam Chat. Plus, with Attendee Spotlight, you can bring non-presenters into the on-air meeting with the click of a mouse.

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Can I get my “Own Room” that’s always on anytime I want?

Yes you can! If you or your company conduct recurring live sessions, you will love our Always-On room feature! В First of all, the URL is branded with your company name, plus the link never changes, so it's easy to remember and pass around.

Moreover, we reserve the room and keep it open 24/7 for you to log in at any moment's notice. Nothing to configure, nothing to prepare. Just log into your branded room, click the "Go Live" button, and you're on air!

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Can I charge for a webinar?

Absolutely! You can either offer a webinar for free or for a fee. Read about how to set up a webinar fee here and start cashing in.

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Compared to most other webinar services, your prices are low. В Are you sacrificing quality or cutting corners to achieve these prices?

That’s a GREAT question! Plus, thanks for noticing how EXPENSIVE our competitors actually are. Our perspective is pretty simple - the most expensive cost of a Webinar Broadcast is the VIDEO BANDWIDTH that's used to send your signal around the world. And just a few years ago, our current price would have NOT been possible. But, as the Bandwidth industry evolved, so did Bandwidth prices. Where Video Bandwidth was once a premium commodity, it's now priced closer to a Utility. Our prices reflect that evolution. Everything we do is at the highest level possible. We use great, powerful auto-scaling server technology, enterprise class email sending, and work with technology that's on the cutting edge of performance, while taking into consideration that it needs to work flawlessly for a vast group of Webinar-Givers. No, we don't cut corners. We maximize value.